Dear Tiffany & Co.,
We've been a loyal customers for many years. My wife owns at least $35,000 worth of jewelry from your company, and over the years have always been satisfied with the attention to detail and service you have provided us.
The exception to the above statement was this past week while shopping at the Forum Shoppes within Ceaesar's Palace. For a while we have been considering a ring upgrade, plus have been interested in some of the new collection items, specifically the T collection and some new additions with yellow diamonds. However, I wish you would hire employees with the sophistication and knowledge to fit your branding.
I asked to deal with a manager as I like to deal with people in charge. I was introduced to a manager named Gloria. Ms. Gloria seemed quite nice, but immediately we realized she did not know any of the names of the products, and often called other workers to ask them information on pricing and materials. HOW DOES A MANAGER NOT KNOW ANY OF THIS INFORMATION? I immediately asked her how long she had worked for Tiffany's as it seemed it was her first day. She responded with just over 1 year!
The most embarrassing part was when I asked her to show us yellow diamonds and the types of cuts they had available. Ms. Gloria didn't know where the yellow diamonds were.
Long story short we did not buy anything at Tiffany & Co.. We were staying at the Bellagio and thought about going back to the Bellagio store (originally didn't like the selection there) but then decided to spend my money at Cartier. Tiffany at the Forum Shoppes you blew a $15,000 sale.
MANAGEMENT: if you are reading this I highly suggest you train your workers.