I got the express wash and the car wash broke the antenna. The employees had me fill out a claim and said the manager would contact me in two days to take care of the repair. I never heard back and called and she said I was responsible and I also spoke to the district manager who said the same thing and offered me a $18.99 car wash instead. I have used this car was numerous times in the past for more expensive washes w/ no issue and their response is very disappointing.