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  • Dr. Patel was very nice and thorough, but the sales associate selling my glasses was both incompetent, and very pushy with the very expensive lenses. I kept saying, "I want to get what insurance will cover.", but she kept trying to sell me on their premium $300 out of pocket lenses. She also promised to have my glasses ready before I went on vacation in 2 weeks. She called me the next day to let me know the glasses I ordered from her won't be available on time, so I had to choose other ones over the phone. When I went on the day they were supposed to be ready, she said she was sorry...but they're not ready either. Maybe, if things go well, they'll be ready tomorrow. How does that help me? I would've gone someplace else with competent employees and gotten my glasses on time. I've called their office to speak to someone live, and left messages. No one calls back.
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