Incredibly friendly staff, mechanics are up front about what's wrong, and they always look for the path of least resistance (read: the least expensive way to fix your problem). I have gone here for years, and will not go anywhere else for major repairs.
Note: I'm a 26 year old female with little to no working knowledge of automobiles. Their end price is consistently 50% of the quotes I get from other Greater Cleveland area body shops and mechanics. Without exception.