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| - We have been a frequent customer of wild horse in the pass, stop coming here for a few months because of customer service and overall atmosphere. At a casino you are usually relax, having a drink, laughing and overall having a good time. But it started to feel like the staff wasn't really having a good time, the attitude from staff basically was very negative, pit bosses seemed angry and dealers never too happy
Well tonight my husband and I decided to give it another try, BIG MISTAKE....while playing at a blackjack table the guy next to my husband said f&ck after a losing hand, not to anybody just simply was like f&ck, the dealer firmly told him that kind of language was extremely offensive to her!! Scolded him like a child. The guy was embarrassed, and apologized to her. So we asked her why would you say that promptly the "pit boss" CHERYL came over to advise us that we were in a FAMLIY ESTABLISHMENT and cursing isn't allowed!!! What?!?!?! We are sitting at a casino at a black jack table, I wasn't aware kids are allowed!!!!! She said maybe just maybe a kid would be walking through the casino and might hear someone curse!!! Ruined our time completely. Spoke with Cheryl supervisor Regina who was very nice, and was v ru surprised as we were that WILD HORSE PASS CASINO Is now a family establishment!! So hey why not feel like some blackjack per Cheryl kids are allowed!!
Go to Harrah's, customer service makes you feel welcome and I don't have to watch what I say in case a child is around!!!!
I would have given one star but Regina was very nice. Never again.
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