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| - A couple weeks ago, I conducted three separate dinner parties out of town (in Las Vegas). Having lived in Vegas for many years, but about 10 years ago, I was blindly looking for meat purveyors, and Yelp led me to The Butcher Block. I called them first, so that I could be prepared for when I got to Las Vegas. Unfortunately, and why I didn't give 5 stars, I was on hold for 20 minutes, and then hung up on. Gilbert redeemed himself and phoned me back, apologizing, as he was the only one working the store, answering phones, helping customers, etc. He put me at ease when we spoke about the meats I needed to pickup a few days later, even suggested thawing out the ground veal late Saturday night so that I could pick it up on Sunday anytime. I put in an order for ground veal, beef, and pork for my veal meatballs and pans of lasagna bolognese. He was very helpful and polite. When I came into the Butcher Block that Sunday around 5, Gilbert was there and ready with my order, even when I needed an extra pound of the ground meat. He knew who I was by name, and I immediately felt the level of customer service. His voice sounds like that of Rocky Balboas' and for whatever reason it won me over. After all ayyyyy Rocky worked in a butchers warehouse! Btw, the meat was perfectly ground and top quality, I had only compliments on my meatballs and lasagna dishes.
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