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| - I have finally had the chance to check this place out and what a disappointment.
Let me start by saying... our waiter, Nick... DAMN. It was almost like he was fed up in being there and just didn't give a fck. Once we sat down, he came and yes... threw out menus in our face, threw sugar bags down on the table, and asked us you guys want anything to drink?! Daaaamn serious?!?!! Why Boo??!! WHY??! Wow okay... . Came back with our teas and took our orders.. that's the last time we saw his face.
It took numerous attempts to get a runner, server, whoever worked there to ask for refills, which finally was able to be refilled, but with regular tea when I had Raspberry. Nasty... The whole time we were there... our throats were like a desert and our drinks were empty.. so damn empty, the melted ice made a few gulps of replenishment to get us through our meals. We had to ask for gloves, we had to ask again for our pepper and limes on the side, which our server never brought, and we even had to ask the next table to please get their server's attention for us after she was done giving them their food orders, just so we could... Ask. Even our tools to crack open our crabs were not the right tools, but after trying to get a server's attention. It was more tiring to wave down a server than tear apart our meals. From the frustration on the service here, I tore the crab legs with my own bare hands and ate like an animal. Tearing it with my own straight teeth!!! Grrr!!! I ended up doing the.. break the shell with my fingers and gently wiggle wiggle the meat out. Several times I showed my great company that I conquered a looooong piece of crab meat Ha haaaa! But then she shows off her piece, which was thicker and longer than mine!!! Oh yeah?!??!!!! I had that Ooo impressed face and nodded my head. We entertained each other... But never once were we checked back upon to see how we were doing or we needed anything. It was literally the worst service for a fun-filled environment.
I heard their other new location has better service, but this experience makes me think twice to even want to give them my business.
The food was the only thing that made me want to give Any stars to this establishment. The sweet potato fries was excellent in texture and taste. The shrimp, crab, and side of sausage we ordered were full of spice and with the combination of asking limes on the side to make your own sauce.. it tasted refreshing, sweet, spicy, peppery, bitter, and ended with a great bite from the acidity of the limes. Don't forget to ask for those pepper and limes on the side.. makes a great impact with the flavors of the spices that were cooked in with the crab and shrimp. Even if you have to hunt someone down that worked there to get it! I will note that the food deserves high remarks. However, due to the lack of service we received here, it's unfortunate to give it such a low rating. But I must speak the truth and the service here was... non-existence. Damn, DAMN shame if you ask me. It ruined a good meal experience and for us to constantly try to get a server's attention is just bad news. We couldn't enjoy our food and it shouldn't be that way.
And for that reason alone... first and last time dining here. Wasn't so "hot" after all and that's the juicy part.
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