Nice place with a free shuttle to downtown! The staff at the front desk could stand to be a bit more personable, but they were dealing with a huge convention of 100s of Central Americans who didn't know what the hell they were doing and camping out in the lobby, it was like a refugee camp in there people with coolers making tacos in the middle of the lobby. So I'll give the staff a pass for dealing with that nightmare and still managing to come to work the next day. The elevators were VERY CROWDED by previously mentioned conventioners, who had no respect or knowledge of elevator manners or even basic manners. I almost slapped a person and I am very patient and mild mannered. Our room (our sanctuary in the crazy overfilled hotel) was fabulous with a great view of down town. I will definitely be back as long as it is not durring a convention weekend!