My husband and I visited this location recently to test out the mattress. We were welcomed by and friendly receptionist and checked us in. The waiting area has water, tea and a soft bench to sit on while you're waiting for your name to be called. Although, many people were waiting they got to us quickly and told us to try out the mattress and take as long as we needed and answered our questions. We end up ordering a mattress the following day. They do same day delivery for free and military discount in store. Yay!