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  • We shopped with 3 different companies that all had great marks w/ the BBB. Mason stood out as the best choice for a few reasons. First, their "comfort consultant" Dale was the most thorough & genuine salesperson we had over. He took our square footage, inspected the attic & asked us what was important to us, then offered a variety of options for our AC needs & budget. He was the most expedient in sending us a written proposal. He was the only one who offered us the free use of a portable AC unit until they could get the job done (which was only a couple days vs the "next week sometime" that the other companies were telling us) They also included a yrs worth of filters w/ the job and 2 follow up inspections of the new unit (one within a week of installation where Dale brought a different tech w/ him to double check the insallers work & a second one will happen in 6 months to make sure everything is still running fine) Not to mention they were very reasonabley priced compared to the other companies. Oh, and I certainly can't forget to mention that each of the service men who came to our house were exceptionally friendly, polite, & cleaned up afterwards as if they had never been here. Our attic access is in my daughters closet, and Troy was careful to cover all her dresses so they wouldn't get dirty. I found them on the BBB website and noted they had 0 complaints in the last 3 yrs. (which is as far back as you can see on the website bbb.org ) Several of the bigger name companies that boast "A+" ratings w/ the BBB still had upwards of 40 complaints--they just resolved them to the BBB satisfaction after the fact. But think about how ticked a person has to be in the first place to go to the BBB. We were nervous about the large expense at first, but by the time we shopped around we were confident that we were making the right choice with Mason Mechanical. Thanks Guys!
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