| rev:text
| - In the beginning, everything seemed like it was going well. As it got closer to the day, things were beginning to fall out of order.
I should've listened to the other reviews that were on here previously before signing up with Superstition Manor. I regret selecting this place as my venue. This company is greedy. When we had said we will have the payment ready for them when we come in for our next visit, a staff member immediately suggests that they can pick it up from our house and was being really pushy to have the money right away. This disappointed me. It really showed how desperate they were for the money instead of trying to help make this a positive and meaningful experience...
I was contacted and asked if I have a copy of the menu because they need to get a list of the groceries for our reception which is not my responsibility to do. This displayed their lack of professionalism, they have a file of our notes and paperwork, why would I have it in the first place? After that incident happened, I asked to have a copy of the menu we finalized even by email, and the Rep said yes they will provide. And until now I never received anything.
They assured many things and on the day of, it didn't happen. I saw it even more after I received photography pictures. LED lights that I requested to have for our centerpieces were missing as well as 3-4 flowers we asked to have in the vases, instead there were only 2 for each table which made the decor of each table look so empty. I thought they were taking good notes of what their client wants but it turns out that this venue just disregards it.
In addition, the worse part of the event was the shortage of food. I was assured there wouldn't be a problem for guests to have seconds but instead the staff were telling my guests "no more" or "they're still cooking it." --I felt like food was being saved for themselves. For their staff. One of my guests saw them wrapping food away but where did that other food go?
Staff members had no clear communication or were not all on the same page. It was upsetting. If there was an option for me to put zero stars, I wouldn't give any stars.
Also, on our reception, everything felt so rushed. We were being pushed out because of the time. We spent 16 plus grand for this place, believing they would meet up to their word. I regret it so much..breaks my heart every time I remember this venue. It's like they don't really care, at all. The focus is just $$$$$ and they forget about taking care of their clients.
Superstition Manor still needs a lot of organizing to do. Start off by studying what is "business."
Especially with communicating clearly and sticking to what you say you will do. There's no word of honor for everything that was promised/assured. Instead of spending so much time and money to upgrade the venue, why not focus on the small details like ensuring your clients are happy and they get what they want? Listen carefully to understand and remember what things will make your clients happy. Don't just think about the money to make yourselves happy. I've been a business owner for majority of my life and it takes a lot of PR skills!
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