| rev:text
| - When we arrived, we thought "wow, nice hotel and staff." Unfortunately, it all went down hill from there. The bed was extremely uncomfortable for me (way too hard). When we returned to our room the second day in the evening, it had not been serviced. The trash was full, bed was unmade, and the towels we piled on the floor were still there. My wife contacted the front desk and spoke with Melissa who was friendly but somewhat stressed. She brought clean towels to the room while we were away, but the dirty towel pile remained, along with the full trash and unmade bed. We got through the night, chalking the second day off as a mishap/mistake. On my way out for a run on the morning of day three, Lisa stopped me to ask what room I was in. She was making sure rooms would be cleaned so housekeeping could go home early for Thanksgiving. I thought that was nice, but informed her that our room had not been cleaned the day prior. She said "okay I'll make sure they get it today before they leave." She confirmed my room number again and I exited the hotel for my run. When I returned from running, my wife and I left the room at around 11:25am. Traveling for a living, we knew to remove the Do Not Disturb hanger from the door prior to leaving our room. As we were passing the front desk, my wife reminded Lisa that our room had not been serviced the previous day and went on to ask for service for the day. Lisa nodded in agreement and said she talked to me earlier. She reconfirmed our room number and said it would get done. When we returned from Thanksgiving with our family, we were ready to call it a night. Unfortunately we walked into a room that had not been cleaned yet once again. We immediately proceeded to the front desk where we met Melissa again. We explained our frustration with the lack of service. She asked if we'd gotten the note they'd left in the rooms about housekeeping leaving early for Thanksgiving, and I said no, there was no note because no one had been in the room. She explained, if we had the Do Not Disturb tag on on door, they would not service our room, nor would they return back for a followup. I explained the tag was removed at 11:25am, so if they left before noon, that is the hotel's fault. Anyhow the conversation with Melissa was going nowhere, so I went on to state what we needed; a different room. She moved us down the hall to a nice room. I thanked her for the move but wanted to speak to a Manager about our inconvenience. She said the Manager would be in the next morning. I asked for the Manager's name. She said it was Emerald. I thanked her again and said I would talk to Emerald the next morning. Melissa apologized and we returned to our new room after transferring our belongings from the old room. Today we asked Becky (who was working the front desk) if the Manager was in; the General Manager, if possible. She said he was not in, and wouldn't be back until Monday. Of course, we would be long gone by then. She told us the housekeeping supervisor was onsite; however, Emerald was the Supervisor and would be in later that day. When we returned to see Becky, we asked if Emerald was in. She told us that Emerald would not be coming in after all. GREAT, so now our frustration builds and this saga continues. We leave early tomorrow morning and plan to write/call the GM. I do not want to pay for our first night. That is the least they could do at this point.
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