I am having allergy shots there currently. The gal giving the shots is wonderful. And the staff in general has always been helpful. This weekend I came down with a migraine. My first ever migraine - it is now Tuesday and it started on Saturday. I have been to the ER where they gave me morphine and have seen a few specialists. It so happens my appt with the Neurologist is at the same time I had my follow up appt with Dr. Ispas-Ponas. When they called to confirm I told them about my recent problem and said I would have to call them to reschedule. At first they said no problem and we hung up. At this point my pain level is about a 7 on a 1 - 10 scale. Moments later the phone rings and it is the lady from Sonoran Allergy again and she pushed me for a reschedule. I just don't know what my schedule is going to be like..l so I again told her I would call when I knew. She then informed me of a freaking schedule fee. At this point I just want the call to end, I am in pain and this woman only seems to give a hoot about the appointment. So to get her off the phone I tell her fine, bill me. She then tries to pass me off to someone else to take the payment, REALLY??? So with my head pounding it is all I can do to remain calm and I told her to send me the freaking bill.
So, in what may have been a 5 score this person took it down to a 2. I haven't ever come across someone so insensitive to someone else's pain..l ever.