Took my new rescue dog to puff & fluff after discovering they're just down the road and have great reviews. I'm all about a business that lets you book online. I needed to reschedule and simply sent an email requesting to do so - I got a response within minutes and got the reschedule taken care of!
I wasn't sure how my Charlie (Lhasa apso Maltese mix) would do at the groomers but the gal at the front desk assured me they'd try to make sure he was at ease. I told her what I was looking to get done because his fur length wasn't bad, and she suggested a bath with light trimming on the face/paws. I received a text about 2 hours later that he was done. When I picked him up, she gave me detailed feedback on how he did (little squirmy, little nipping, but overall well) as well as advise me the groomer suggested an overall trim to even him out. That was fine by me.
She brought him out and he looked great! Even put a little yellow bandana on him. I liked that I didn't see a bunch of dogs caged up scared, waiting on their groom and didn't hear any barking/crying/yelping.
Needless to say, I'll be bringing my other older dog ellie in asap. Highly recommend!