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| - This review is going to be a testament of how AMAZING service can make up for a horrible beginning of a night.
I used to come to The Olive years ago, when I lived near their location. I always enjoyed the food, and the service was nice.
Saturday night, I came out with a friend for the first time in probably 5 years.
We were there for a belly dance show, and after walking in, said hello to a few people, and looked for a seat. One of the girls who helped organize the event pointed me to a covered couch section that had 2 people sitting there, and NO RESERVED SIGN. There were many tables with signs that said "Reserved" but this one did not. We asked if we could join the couple, and sat down.
The couple got up and moved a little while later, to sit closer to where the girls would be dancing, and shortly after we were approached by the owner.
She said to us, with a TON of attitude: "THIS section is reserved. WE didn't seat you here. You can't sit here." (I felt like I was in "Mean Girls"! "YOU CAN'T SIT WITH US!!!")
I replied, nicely, "Um...ok...we were told it was ok to sit here, since there wasn't a "reserved" sign...and there was no one seating anyone when we came in."
She says again, with a huge amount of attitude, like somehow we're inconveniencing her by trying to sit in her restaurant and spend money "Well WE didn't seat you here. You can sit over at the bar or at a small table, but ALL OF THIS is reserved."
Well excuse the h*** out of me. I already explained to you that there was not a "reserved" sign on the table. If you want your staff to seat people, maybe you should have a sign at the door saying "Please wait to be seated."
So, my friend and I looked for seats, and decided to just sit at the bar.
This is where the review gets the extra 2 stars, because based on my interaction with the owner, I wanted to leave, and would have left a 1 star review.
The bartenders, Chris and Ashley, were amazing.
First of all, Ashley had a small table reserved that she offered to us. She said she wasn't supposed to be working, and that she just hadn't released the table yet, but it was ours if we wanted it.
We declined, as the seating at the bar was fine for us, and would allow us to order drinks and hookah without having to wait.
We ordered an AMF hookah, and two shots, and then had a couple more drinks a little later, which were all very good, and very strong. We also ordered a second hookah towards the end of the night.
We had a few snags when it came to getting more coal for the hookah, which turned out to be a good thing (bellydancers with veils+coal= probably not a good situation).
Chris and Ashley were the saviors of the night. They were personable, funny, and gave incredible service.
I would be willing to come back JUST for them.
As it stands right now, I probably won't return for a while, until there's another event for the dance community. The owner's attitude really left a bad taste in my mouth. I understand being stressed out about a big turn out, or even just needing the space, but it is not MY fault that your staff didn't put a reserved sign down, and its not my fault that there was no signage stating to wait to be seated, or anyone at the door to let us know to wait. A little less attitude, and a simple "I'm sorry, but this spot is actually reserved, can we find you another table" would have been sufficient.
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