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  • My AC was having a hard time cooling the house so I called Dekes. I was impressed by the perfect reviews here on Yelp but sadly I was not able to rate the same. The repair man came by my house while i was at work and my wife was home. He said it was simply low on R22 and needed to be filled. I spoke with him on the phone and asked why it would be low since my home an the unit is only a few years old. He said that he checked for leaks but couldn't find anything and that it was probably such a small leak that it would take it another three years to leak out again. I asked if he found anything up in the attic but he said he couldn't find anything wrong. Come to find out he never checked for any leaks at all but just filled my unit and was on his way. He did not peel back any of the insulation around the pipes or even enter my home/attic. My AC then stopped working 4 weeks later. By this they had FINALLY cashed my check from the first repair. They told me that I would still be charged for the visit as well as any other repair costs even though he said that it would not leak out anytime soon. Bottom line is that if you don't actually check for a leak and then tell the homeowner that he doesn't need to worry about it don't expect them to use you again in the future unless your willing to at least waive the visit fee next time.
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