This review is strictly based on the customer service here. Whoever owns this franchise needs to seriously rethink about how he/she staffs this store. I have been there two times this month and they always have two employees at the counter, who while seem to be polite and acknowledge you, seem to move at a snail's pace to help their current customers. In the meantime, both two times I was there, another staff member is running around listening to music on her earbuds wiping the very same phones she wiped just a few minutes ago.
While I was there, another frustrated customer approached this roving staff member asking for help and here comes running one of the guys from the counter, explaining that she was just "store support for stocking and stuff", and that we all should await for our turn. Come on really! why does a small store like that need a full time stocker, and if so, can't they train them to help when needed like any other store?