I recently purchased an investment property in the Phoenix area. I initially reached out to On Q for some general information. Eric Dixon answered all my questions and offered advice when I requested it on several matters, before I even became a client. I asked him directly about the bad reviews here on Yelp. He was very straightforward about the examples I asked him about and eased any concerns I had; I also viewed the company info on BBB and suggest anyone looking here do the same. My experience with Eric and his team has been wonderful, which includes contact with maintenance company Mammoth Services. My repair quotes were no higher than several I priced on my own, and some were actually lower even with labor costs. Every part of the process is made available to the owner via the online portal, and nothing is completed without prior approval. I am very pleased with the level of service and would definitely recommend On Q to friends and family in the future.