This was once my favorite restaurant. Tonight when I came for pick up and ordered my usual ... what a drastic let down. 12 wings which comes with the sauce on the side with sauce. My wings was undercooked (frozen on the inside), cold, and super soggy as they was drenched in hot sauce all over them. Then the ranch that was ordered was not anywhere present. I had to throw the wings away. Then the sampler I normally order was missing food and the sauces for the food as well. Not to mention cold, soggy and wet. The seafood flautas was under cooked and also not prepared as usual (missing the side sauce and lettuce and veggie toppings). And the the enchiladas was no where near cooked to specification and request. I spent 55.00 for absolutely being let down, angry, and disappointed. The common response when questions asked was oh I'm new and we have new rules and new management (which is never a excuse). I called back up there abd was left on hold with no response. After that type of serive ans display of new management I don't think I can return unless drastic changes are made. This is completely unexceptable nor tolerable!