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| - Today is Record Store Day 2015. I was at this store on Record Store Day 2013 for my 1st visit to actually see the new band, The She*Riffs, debut their performance from their sample CD later that afternoon. I showed up in the morning to take a look around the fairly-new flagship's 'room', which was tiny so the name befits. They had a nice selection of oldies and because The She*Riffs was a modern punk [all-girl] band, I was inspired to check out and purchase 2 punk LPs: Germs and 'X', as well as that sample CD and a 45 rpm by '70s punker/goth Alice Bag (singer of The She*Riffs as Alicia Velasquez- her real/current name), Alice Bag is the 1st-generation L.A. punk band, The Bags. I left and arrived back in the afternoon to purchase old punk paperbacks and to see The She*Riffs play and for a meet-and-greet afterwards. They were terrific & memorable!
I gave this store 4/5 stars because they were adamant that the morning customers who first walked in had to leave their purses near the register @ front; yet, in the afternoon, they could come in with their totes. This gives off a confusing message between morning/afternoon customers. If they worry about shoplifting, don't bother have a business then. Another is, they gave free sodas to the band and the entourage but customers had to pay a dollar per soda can (actually, I saw the owner encourage a member of the entourage to help himself to a complimentary soda- it's not like he was sweating or having a health issue). It's like watching a celebrity get freebies while nobodies had to pay. Celebs are equal customers who pay, too. Not looking good in my book. Yes, I noticed all that while waiting in the store for the band to arrive, set up equipment, and perform (in the cluttery/dusty back patio which was fairly hot). The store was in an old building and was clean & orderly, and the prices were decent so that I could get good deals on my purchases- cheaper than elsewhere and online. Thank-you for that opportunity, as well as for welcoming The She*Riffs so that I could have the chance to view a real-live punk performance that I didn't have in the past. Oh, and there was a complimentary Dunkin' Donuts & coffee in the morning, so thanks for that.
I may be back for a future Record Store Day special- depending on the band(s) I'd like to see...
UPDATE ABOUT JOHN THE OWNER'S RESPONSE: Hey, this is my customer's right to objectively review the incident that day. You didn't have to be so defensive and yes, if you worry about shoplifting, then don't have a business. Smart business owners LISTEN to customers without attacking them. Other customers have a right to know in advance that you demanded that their purses (not even just a backpack, a purse, too) (with no prior notices or even a hold ticket stub but just a surprise- customers carry alot of money during special days) be hung up somewhere unsupervised and that you gave a free soda to the entourage in your hot store with only a fan blowing the hot air around. You have a right to worry about shoplifters? Customers have an equal right to worry about their unsupervised purses. You actually gave him the soda because you were star-struck- you actually talked him into taking it. It was actually hotter in your store than outside. Numerous customers walked out and you didn't have that many people watching the band perform. What about customers being hot, too, waiting for the band to set up equipment past the show's time in your dirty & stuffy patio, and with the singer having to get your staff to mop the floor so the wires don't get electrocuted. Customers traveled from all over to see the band; plus they weren't sure whether to quickly leave your premise to get more drinks elsewhere and then come back because you couldn't know when the band will begin and they didn't want to miss it so they stuck in there and waited & waited patiently in your hot store. I had my own water bottle. I, at least, said something nice in other areas but you forgot about it, right? No 'thank-you for sticking around iand making a purchase'? You & the band made money from us because of the show. You were nothing without them/us for a fairly-new store. This review was intended so that customers are made aware in case they're interested in visiting your store in the next record store day so they don't get surprised like we did. Don't like that? Too bad. Go back to school. Better yet, learn from my father's legendary business ethics on how to run a store and treat the customers with respect- remember, cash is king and it begins with a customer. I have reduced from 4 stars to 1 due to your response and will not be back at your tiny dirty store. 4 stars remain for the band as my thanks for them for being there, 1 star for your poor customer service towards the handicapped that day and snitty response here and to another Yelp reviewer. And, BTW, tell us how you fit a record inside a purse?? Good luck to your business.
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