I have been renting cars from this location for over 4 years. Things were great until recently. The Staff is Rude, un professional. The Manager Brett is a joke, he should be terminated for his lack of customer service skills, unless you are a white business man in a suite renting a high end vehicle, Brett shows much professionalism with this type of customer. The entire Staff at this location is a joke now. They told my sister that her debit card was not valid and she could not rent a car, she explained to Brett the Manager that the card had a balance please run the card again, Brett told her he could not run the card for another 24 hours. Hmmmmm, thats funny, because she was able to rent at another Enterprise location without any problems. I have spent so much money at the Gilbert location over the years. I have rented at the least 20 vehicles, you would think that they would respect Loyal customers and their families. "NOT"!!! Brett and his current Staff should be terminated!