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  • If you are about to go here for your FIRST Primanti's experience, DON'T. I've had MUCH better service at the Oakland location, but I recommend a location outside the city over these. I LOVE Primanti's. I love everything about it and love that it's a Pittsburgh staple. I think the food is amazing. But the service at this Primanti's was unbearable. Okay, so it was slow because it was Saturday night, that is understandable. But the way the waitress was handling it? Unacceptable. She was unbelievably rude and had a terrible system of keeping track of her tables. She was forgetting everyone's order and rarely apologizing. Terrible customer service. I never leave less than a 20% tip, but had to this night. I understand being stressed because it's busy, but you gotta suck it up and put a smile on. I was so disappointed by this location. It's in a super nice area of downtown and one of the main locations that people from out of town come to try Primanti's. So upsetting. I contacted corporate, so hopefully they get this location in check.
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