I ate here with a group of 10-12 people. Everything was very good until the bill. Rewinding, all the main entrees (four) listed as beef really had lamb mixed and I detest lamb so my choices dwindled so I ended up ordering boring chicken kabob. Chicken was average tasty huge chunks, but nothing special, as it was a bit bland and wasn't overcooked/not dry so that was good. The plate was huge and came with salad and grilled vegetables. The grilled green peppers were raw and would have been tastier if grilled longer. Beautiful ambience due to decor and clean.
The Manager whom identified herself as Bulgarian was our server and she was friendly until payment. For payment, she started on the opposite end and didn't inform everyone that tip was already included and it was noticed after some paid (I couldn't hear much because of the long table), BUT I heard the Manager scold and yell at two people from my table whom caught the tip and asked for a refund on the double tip (one was clarifying what the service charge was). The Manager said to both separately (yelling) that "It's not my job. It's your job to check. I already told people earlier" and one of them told her not everyone was aware since she was on the other end of the table. She complained and was annoyed at having to do two-three refunds (not everyone bothered to ask). This was extremely unprofessional and we felt that she did this on purpose (being dishonest) hoping nobody would notice or wouldn't bother doing anything so she'd have extra tip. Regardless of her intention, she should have handled the refunds in a professional manner. I knocked off 1-star for the rude behaviour.