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  • We shopped at Furniture Row a few months ago, looking for a new couch and king sized bed and frame. We found everything we really liked there, and were happy to purchase at the prices given. Our couch arrived on schedule, but our bed only arrived with the frame, which was odd because we were told they would all arrive together. We were then told our mattress had to be 'made' because they 'ran out'. It took another 3 weeks before the king sized mattress actually arrived. I do love the mattress and frame, however, so I am giving this review higher than a one. Onto the couch. The couch came in and was great, until we learned it had stuffing instead of pillows inside, meaning we couldn't really ever remove the stuffing to wash the removable cases. Seems pointless to have a zipper if you won't ever use it. Then about 4 months into use, the cushions started bunching up and being wrinkly. We went back to the Furniture Row to ask if there was something that could be done, three times... On every occasion, a sales person lied to our face by saying they would contact their 'regional manager' and he would get back to us, but there was probably nothing they could do. He has not contacted us yet in over a month. Short version: My bed is really nice, my couch is less than stellar, and their logistics and customer service are amazingly bad. Would not suggest using this company if you expect to ever need customer service help.
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