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  • The saleslady Virginia in the Estee Lauder cosmetics section is very passive aggressive. I came in to ask a few questions for a college assignment (Introduction to Fashion Merchandising), and perhaps purchase something afterwards, so that I could include what I thought of their product in my report. I was told I had to see the manager of Macy's, as she could not represent the brand, and this was fine with me. However, while her tone of voice was all sweet and unassuming, her attitude does not fit the exceptional level of customer service which I *know* Macy's is known for. I accidentally placed my notebook down for a moment to jot something down, not seeing there was a gift box underneath, and she went "I need this, please. I have a PAYING customer here." (An obvious put-down.) I apologized, grabbed my notebook, jotted down what I needed, thanked her, and walked away. As I was turning to walk away, she sneered to the customer she was wrapping presents for "*Interesting* evening, *isn't* it?" While she could have been referring to something else, the tone of her voice was very condescending. I walked out with my stomach knotted up, and I was angry and disappointed. The next day I came back to Fashion Square, she was back at the counter. This time I was informed that I needed to first call and make an appointment with the manager before speaking to anyone. I ended up going to the M.A.C. store, where I was greeted with nothing but kindness, friendliness, and *excellent* customer service! I bought a few lipsticks from them. I was also going to purchase a few lipsticks from Clinique @Macy's for my mother for Christmas, but I think not, now. I will instead take my business to Dillard's. Sorry Macy's, but you've lost a customer...at least in your cosmetics department.
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