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  • This is a difficult concept to review; the food, the decor were fantastic. The place is modern, clean, and the cooking area is visually very pleasing. Midici gets 10/10 A+++ for this part of experience. The set-up on how to order, how to receive food, and the teamwork of the staff were TERRIBLE !! I give it a 1/10 F in that area. It is hard to believe this is a proven chain. The food was excellent. We ordered the cheeseboard and a Hawaiian pizza. I was entertained throughout by watching the obvious "new to Midici" people entering and trying to figure out how to order and how things worked. There were only about 5 groups in restaurant yet the staff was overwhelmed. We went back to order a couple of scoops of "to die for" gellato and even though we were right there, our order sat for about 10 minutes until my normally docile wife couldn't take it anymore. She barked out a complaint and a few minutes later we had the treat. Again, it is very hard to say bad things about this place....great food, clean, and clearly fresh ingredients....yet the delivery concept is so bad it boggles the mind that it is still in business or they haven't adopted a traditional server means of food delivery. I am giving it a 4 as not to crush them with a 2 or 3, but be forewarned.....chaos, great food, chaos.
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