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  • Sale person was on time, in fact early and had a person with them to train in sales. Here is some issues I noted: 1. out of three quotes it was the only company to use a tape measure instead of a laser to measure rooms, distance. 2. High pressure sales, commit today get $1000 off the bill.... 3. Asked for a more professional quote, flooring quote was written on a blank piece of paper, could of been a napkin, most unprofessional quote I have seen. 4. Asked salesperson to email me a quote so I would have a documented quote and behold he never did. Guess a $16,000 flooring job quote does not require a documented quote. For these reasons I will not use this company. I figured with television and the big name and hype this would be a very professional company. I had smaller flooring companies give me quotes that were typed up and explain additional cost up front if issues would arise during install. If they can't email me a quote they most likely have terrible customer service and with big claims on warranty with flooring I most likely would never hear from them once I got the flooring installed. Buyer beware......
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