If you walked in with POSITIVE energy, you WILL get a positive service. Those whose give out NEGATIVE review just because how YOU are. I went to one jewelry store AU jewelry turned me away while I was walking in with POSITIVE energy, Jessy having problem to make it happen from making my husband's ring re-size. This place was my first choice and they make it happen. I walked in at 1:30 pm and get my anniversary gift ( resize husband's ring done while he doesn't know) It will be done at 4pm. I'm happy with they service.