Since 2 months I've moved from San Francisco to around the corner from this location, so maybe I'm spoiled when it comes to burritos.
This place has a couple things going for them, but there are a few things they need to change sooner than later.
1st - they really need to work in the time it take for a burrito to be made.
Honestly 10-15 min for a tortilla with some pre prepped ingredients is way to long.
2nd - they tell you to sit down while they prepare your burrito.
the ingredients are behind the glass, so when I have selected the type of tortilla, just ask me what kind of options I want. Not what I don't want and then just add everything else.
2 times in a row my order has come out with the wrong ingredients.
(This is definitely my biggest annoyance)
3rd - get a steamer. This will help with nr1.
4th - rolling the ingredients in the tortilla and then the burrito in tin foil is not that hard, but every time, because they flatten them on the grill plate you can clean what ever you're wearing because it spills out the bottom.
I have to say that the food flavors and people that work there are really nice.
I would just like to see these point worked on.
Until that time I'll be looking around for another shop.