If you go in person, they are kind and it is a relaxed atmosphere. We have enjoyed meals there. They do forget your side order request though.
Their delivery, on the other hand, sucks! Multiple occasions we have ordered to be told 45 mins. 1.5 hrs later - where is our food???? When the poutines arrive - missing bacon! No bacon in the pulled pork and bacon poutines!!! And our bill definitely shows we paid it! We'd call to complain if we weren't so hungry when we finally got our food. We have stopped ordering delivery after this happened 4 times.