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| - Went to Levin Furniture - McMurray, PA.We bought a package for $697 before tax and shipping (about $850 after everything).
This included Shelby sofa, Shelby loveseat, and 3 accent tables. Couldn't beat the price. We purchased the package on March 23rd, and our salesman told us our loveseat and sofa would be in the warehouse on March 28th and it takes 2-3 days to ship from there. We wanted a Saturday delivery, so he said that was fine and they'd be at our house April 2nd, and we'd hear from them earlier in the week to verify delivery for April 2nd (specifically March 28th whent they get to the warehouse). He told us the tables are in now (March 23) and we can get them ASAP for no extra shipping charge since we're paying for the couches. Received the tables on March 26th.
March 30th came along and still no phone call for the couches. We called... and called... and called... until FINALLY somebody answered the phone and told us we were suddenly 10th in line for the couches and we wouldn't have them in our house until AT LEAST mid-April because they wouldn't even be in the warehouse until April 1 and it takes 2-3 WEEKS... NOT 2-3 DAYS to deliver. NEVER were we told that we were 10th in line and that it would take that long for delivery, or else we would have NEVER purchased in the first place. Somebody at the store told us, "oh your salesman is newer, so he probably doesn't know any better." THAT DOESN'T HELP. TRAIN YOUR EMPLOYEES BETTER.
The next day after visiting American Freight and buying a set there, we cancelled our couch/loveseat order (but kept the tables since we already had those) and the woman told us we'd receive a full refund for them + shipping for the couch/loveseat.
We received $30 less than we paid for the couches because suddenly they were retail value of $464 total since we no longer purchased a "package" since we cancelled the couches and still had the tables. THE RETAIL VALUE OF THE TWO COUCHES IS $584!!!! I don't want FULL RETAIL VALUE, I WANT THE $497 THAT WE PAID! Also, we only received $30 for shipping even though we paid $120 total to get the couches and tables shipped...Never did I agree to pay almost $100 in shipping for three tables that I could have picked up myself that only cost $200... Still arguing with them today because they didn't feel like solving the issue over the weekend; rather, we were told, "just call back Monday." WILL NEVER AGAIN purchase from Levin.
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