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| - If I could give a zero I would. I have NEVER had such a bad experience in a store before! Let me start off by saying that I love old navy's clothes because they fit me well and that's not common for me. I was excited to get some new things for a job promotion I received and was determined to find some pieces to add for the occasion. I spent about 45 minutes in the store and picked up a two pants, one work out pant and three tops.
It first started when I was in line. One cashier and a long line of people. I think the line took me about 10 minutes to get through and I was 3rd or 4th in line when it started to get backed up. Eventually another cashier was called and this is who I went to. Young girl, brown hair, chewing on gum as if it was threatening to run out of her mouth.
She began to ring up my merchandise when I realized that one of my three shirts was a different price. I stopped her and asked why one of my shirts was a different price and asked if they where all the same (I tried on one and then grabbed different colors of each so I totally thought I grabbed a different style by accident. No biggy!) The girl ignored me!!! She said "well did you read the sign?" What? What sign, old navy always has sales on everything so I really wasn't focused on the sign when I got it. Mind you, this meant I was willing to pay for them regardless of price. So this cashier got another person to come up "he will show you the sign" WHAT! I don't need to see the sign, just tell me if they are the same shirts. Ignored me again. I told her I'm not leaving my spot, especially after just waiting that long to get to that point. So the guy wanders off to the shirts. I'm trying to explain to this girl my concern and I finally unfolded all the shirts to make sure they where the same cut! AND THEY WERE! They all said he same thing on the tag but in different colors. I asked why one could be a different price. The girl would not answer me she was just focused on the sign. "The sign would say what shirts are on sale." But they are all the same tops, why would they be different prices?
Getting nowhere I finally resorted to the "let me speak to your manager" line. Which I hate. I didn't want it to get to that point. Well the manager never showed, but she did go to the sign.....which by the way I have now been in the store for over an hour. The cashier said that she would be at the registers in a minute and tried to cancel out my purchase and I told her that if she did I would walk out. This girls body language and eye rolling was the worst. I even flat out told her that I was sorry for being such an inconvenience. Her body language said it all! She didn't want to be dealing with me....apparently neither did the manager because she never showed up. I waited for about 5-8 minutes and still nothing. Mind you I could walk the store in 30 seconds if I had too, it's not the biggest old navy there is. Finally after getting tired of being ignored I told them I'd like the corporate number and I'll be filing a complaint.
The cashier talked to the manager through her ear piece asking for the corporate number. Then She turns to me and said "it's 1800 old navy and she says you can call that" my eyes got as big as saucers! I looked at her and asked "so the manager isn't going to come up here and help with this mess? That's it?" And the cashier just shrugged!
I was so mad! I was wrong for saying "go fuck yourselves" but I know I wasn't wrong to save my money and leave. Once in my car I cried. CRIED! I was so angry about how I was treated and am still disgusted. I wasn't rude but straight forward with them up until I couldn't handle it any more and blurted out the F bomb, which I'm sorry for. And I left in such a hurry so that I wouldn't be seen crying in public over some silly clothes even though it was about how poorly I was treated.
My exited shopping trip turned crappy really quick. I am so disappointed in my experience and it makes me never want to step foot in another old navy for risk of poor treatment. I would have been fine with a logical answer. I would have been fine with the cost, but I was not fine and am still not ok with how awful their customer service is. I work with hundreds of people of day and I would definitely lose my job if I ever treated anyone the way I was treated this evening.
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