I'm not sure if I ate the same pizza as the other people who left reviews? Ordered garlic knots and a med 1/2 pep supreme and 1/2 bacon. The bacon was totally raw, they forgot the peperoncinis and the pizza (and garlic knots) were incredibly grease soaked. Brought the raw bacon to their attention and they said it comes in pre cooked. I'm telling you the bacon looked raw, was totally limp and slimy. This was not a good pizza.
In regard to the owners reply - your staff explained that the bacon comes in precooked so you should educated them not me on your process. Regardless how you prepare it - not good.
Secondly, yes a review can be damaging but that's what this forum is for - to tell about your experience and mine was not a good one.
Lastly, you should have left it at offering a redo but then following up with a lecture on my opinion and stating what your staff said left me with a 2nd bad impression.