I don't know if this was just an off day but this was an overall bad experience. With no line, I was waiting at the register by myself for 15 minutes. Not an exaggeration; I counted. When i finally was acknowledged there was no explanation, just a 'can I have your order' don't care attitude. Not even the order was completed to the basic combo needs. No ice in the drink machine meant lukewarm beverages were being served. For a restaurant claiming to treat customers like family, this member won't be coming back for any reunions.