I went to this pizza joint a couple of years ago and it was really good. Great service and pizza. I took my family here today and it was a really bad experience. Such a bummer. We came in, no one greeted us. We didn't know where to sit, if was self seating or what. Then someone finally acknowledged us. It took about 10 minutes (we timed it) for someone to take our order. Ridiculous. We asked for 3 of the pizza deals, 2 slices and a drink for 5.99, when we got our pizza (after waiting forever) there was only one slice. We asked for our other slice and I heard our waitress ask the kitchen for it. 10 minutes later, no pizza but a "it will be just a minute". 5 minutes later she came back and said that the kitchen didn't put in the pizza and would we like pepperoni instead of cheese. Um, no we wanted cheese. I told her to just forget it. She didn't refill our drinks either. I also noticed that several other tables were sending food back for incorrect orders. It was just a mess. The pizza was pretty good though, hence the 2 stars instead of 1. One other thing, we ordered garlic bread and I saw it sit up in the window for at least 5 minutes before we got it AFTER our pizza. I think this could be a great place of they got the kitchen and customer service together. In our waitress defense she was the one to finally notice that we weren't served in the beginning after the male server said he would be with us and never came. She was trying and I think it was more an issue of the kitchen.