THIS IS SERVICE RELATED NOT FOOD RELATED. The food has always been great, however...
There is an alley entrance to the drive through that is connected to the CVS parking lot that is not the intended entrance. Usually I have no issues but today, Monday during lunch hour, there was one car in front of me and additionally two cars from the alley to the right trying to beat the lunch rush line. I know they aren't supposed to come from that direction but I let one of them in front of me to be nice and was going to go after. Instead my car almost got hit by the second car as he thought it was his turn even though neither one of them was in the actual line (think taking cuts). He started yelling in his car and throwing his arms and I was just appalled so I rolled down the window and told the employee taking orders what had happened. He just looked at me and said "sorry". At that point there was a huge line behind me, where they should be.
What should have happened is the employee should have been more aware of the situation and made sure the sign blocking the alley entrance was up and not tampered with. The two cars cutting in front of the rest of us should have not been allowed to pass though or at the very least been reprimanded.
I left at this point and called the manager who confirmed that indeed people do like to move that sign and cut in front of everyone else at lunch time. She apologized but didn't offer anything else. I don't want free stuff but I do want the employees of a place I frequent to appreciate my business and make sure things like this don't happen. The employee taking orders was literally feet from where the sign is which means me was either being neglegant about an issue that obliviously happens frequently or he was doing his ASU buddies a favor by letting them in. Either way, not acceptable.
They've lost my business forever.