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  • I order from Ulta online. Really no point in wasting your time going into the stores. They seriously lack good customer service, and that goes for almost every Ulta location in CLT. I have been to 4 different locations and the employees don't offer to help, and if you ask for help they have no idea how to. Sounds crazy, I know. But my reason for my review is to say the least, I went to Ulta with an appointment for my hair to be washed, cut and colored for my 21st birthday. Mind you this appointment was the day before my birthday. The stylist did not finish cutting my hair! She said her shift was over and for me to come back next week for her to finish! You've got to be kidding me! Rite I know. This was a year ago, but I mean I will never forget that. She kinda ruined my birthday. I mean really who would do that, not finish a hair cut. Just soooo bizar that she even thought that was Okay. Don't let me forget to mention the price tag! I mean they have high rates and they charge by the stylist experience. The lady did not even finish my hair cut and I paid her full price and never looked back. I do not recommend the Ulta stores to anyone! And based on most reviews I see here, no one really recommends it.. honest truth! But they do carry good product. Just save your time and order online.
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