| rev:text
| - Negative rating due to office staff. When I called to make an appointment to get blood tests before an upcoming appointment with my doctor, I had to leave a message. When they called back, they left a message saying they had the test request paperwork from my doc to have the tests done in-house (and specifically stated, not for use at an external lab), I just needed to call to make an appointment. When I called to make the appointment, the person I spoke to said, they didn't have the paperwork. When I explained that I had just received a call saying they did, she said ok, and scheduled the appointment. OK, minor hiccup -- annoying, but no big deal.
When I checked in at the office to have my blood drawn, since I currently don't have insurance, the receptionist was thoughtful enough to make sure the tests I was having done would be affordable (my recollection is that at my last appointment, my doc had made sure to specify minimal tests for that very reason). After totaling the fees for the requested tests and taking a cash discount, she informed me that the total for the tests would be a little over $300 (more than I expected, but I'm certainly no expert on the price of blood tests) and made sure I was ok with that. I told her that was fine, paid the fee up front, had the blood drawn, and awaited my appointment with my doc for the following week.
When I was checking in for my appointment the following week, the office person said she'd like to take care of my outstanding balance. I asked what that was for. She asked, you had an appointment last week, right? You have a balance of $654. What!!!??? I asked why I wasn't told there would be an additional charge beyond what I paid up front. She said, I guess the person that signed me in didn't know all the test that were going to be done. I watched the person total the costs of the tests in front of me. How can they say it's going to cost $300 and end up charging $1000 total after the fact? I walked out and will not be returning.
----
An update on the situation:
1) They attempted to bill my old insurance company despite me telling them I did not have insurance.
2) I received an invoice from an external lab (after being told my tests were being done in-house) stating I owed them $292 for tests my doctor requested. Total for my basic blood tests now in the neighborhood of $1300.
3) I requested in writing that they send me a list of the tests done, their costs, and how may payment had been applied. Their response: "Upon review of your account, we find that you have an outstanding balance with us." Absolutely no acknowledgement of what I requested.
4) They sent my account to a collection agency less than 30 days after my initial appointment!
These people are crooks!!! Charge the uninsured the max. Try to collect from an insurance company. Try to collect from the individual. Sell the bloated "unpaid balance" account to a collection service. Crooks!!
-----
My original appointment was at the beginning of October 2011. It is now Feb 2012, and I'm still trying to resolve this issue. Thankfully, they admitted that I was incorrectly charged for another patient's tests, but I still received another invoice after that phone call. I believe the $650 additional fee from their office will go away; however, I'm still fighting between DCoM and the external lab regarding the $292 fee. Thankfully, I haven't heard back from the collection agency after telling them I disputed the charges.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)