We checked in on 1/18/2012 and noticed a bad smell coming from the pipes in the tub. We reported it the next morning and were assured it would be fixed. When we returned to our room on 1/19/2012 , we realized they had turned on the fan and hit the place with Febreze. It was so late when we got back to the room we just decided to live with the smell. In the morning, we reported the smell again and wanted to see the manager. We were told he was not there and his cell phone was turned off. Long story short, my traveling companion spoke to the manager by phone later that day and explained the problem again. According to him, since we didn't complain enough times, it was our fault. He offered a 10% reduction (after yelling on the phone). When my traveling companion asked for $50 off the bill or she would take some action (like reporting this to Yelp), he said, "I withdraw the discount! Do what you think you have to do then." Very unfortunate experience. This whole thing was unfortunate. My traveling companion is from the Netherlands and I was really trying to show her how great Americans are. This was a true fail. He should not have yelled at her. How many times must one complain? Obviously, once was not enough. One star.