On all of my Chapman's Service Center visits each has been excellent and convenient. Minimal waiting time in a comfortable environment for routine maintenance and trouble shooting a failed battery to eliminate any other possible electrical system faults. From the service manager to the service writer to the service technician performing the required work, all have been excellent.
Also, I purchased my Rubicon Unlimited via USAA internet with Chapman's internet salesman and it was the smoothest most efficient experience of purchasing a vehicle I have had to date. When and if I purchase a second Jeep I would do it again with Chapman's.