I recently been on an escape room binge since learning about them so I have been to multiple locations and tried different puzzles. We parked in the Hayden Square Garage which was fairly easy to find them from where we were located but coming from Mill Ave I can see how it is a bit tricky locating it since it is not directly on the street. This location seemed a little run down compared to other locations I've visited, however this is not the reason behind my 4 star review. I had a 7:15PM private booking scheduled, we had a group of 8 and arrived 10-15 minutes early...Upon arrival, we were not greeted or even acknowledged for about 5-10 minutes. Finally a younger gentleman came and told us to fill out the waivers after that we do not hear from anyone until 7:25 when WE had to ask for an update about getting into our room, which she said she'll be right with us. Finally after waiting a little bit longer and instructions given we finally got into our room around 7:35-7:40PM. Once in the room (Jail Break), we all had a blast. The employee working with us (sorry I don't remember her name but she had pink hair) was very nice and helpful!! We were able to get the majority of the puzzle done. Besides the initial interaction everything else went great with our experience at Escape Zone.