Unfortunately, the seats are not what I remember them to be. Previously there were footrests and mechanical recliners, now there are spring recliners that resist leaning back and no leg support. The service staff are overburdened and so even if you get there early, they don't have time to get to you before the movie starts. There's no call button or anything.
It's not the staff's fault, but they really need to hire more service staff.
Revamp the chairs for the upstairs Vip theaters (apparently, the downstairs ones have the full recliners) or lower prices for movies in the non reclining seat theaters.