I'm glad to see I'm not alone in my bad experiences here. I've given this place two chances, but the bartenders have ruined it for me.
Both times I came in, sat at the bar, and waited for a good 8-10 minutes without being acknowledged. It wasn't busy either time and there were multiple bartenders working. Once I had to move to right in front of a bartender before she asked me what I wanted. The other time I had to flag one down and ask if I could order.
On top of that, the bartenders were rude and insulting. The experience that stood out the most was when I stood up after receiving my drink to walk over to the lounge area and sit on a couch instead of at the bar, and the bartender asked if I was leaving. She wanted to make sure I knew the drink wasn't "to go."
Yep, pretty sure I know I can't take my alcoholic beverage out onto the streets. Thanks for the insult to my intelligence, though.
To top it off, the counters in the theater are way too high. As someone else said, they're difficult to see over unless you're sitting in one of the first few rows.
I've been to other theaters that execute the same concept with friendlier service and a much better menu. (If I'm spending a lot on food, I don't want a chicken sandwich or a side of fries. How about some more creative menu options?)
I'll stick to places like AMC's Fork and Screen. Here's hoping they open one in Charlotte.