I have always ordered sandwiches online from jimmy johns because it's super quick and easy and they always remember every item, straw, napkins ect. Recently I had issues with the website changing my address before checkout, which really isn't a huge deal because you can just call and order to the correct address, or they would figure it out and reroute me automatically (I think I order there too much), so I was really impressed when the manager, John, took it upon himself to contact IT and have this fixed. He not only took care of a meal for me, he had the issue resolved within a week and was a pleasure to deal with. As a person with plenty of experience in the industry, these types of issues usually get pushed aside for more immediate and problematic issues so I was really impressed with his promptness and attention. Thank you John!