Food sucks! Staff is ok but don't ask them for help at finding places or suggestions on what & where to go. Their spa is a joke and you're better off going to any other place because it's not a full spa. Only massages and the massages were terrible. When you tell your masseuse to go lighter and specifically told them light pressure, they ignore you to the point where now you're in pain. The pools are tiny and forget getting to the pool by 12 because at 3 pm the trees create too much shade to enjoy. Pool is NOT heated just everything with this place was off. I rented a villa and the toilets had urine all over them, carpets had food on them that weren't obviously vacuumed, and cobwebs on the ceilings. When calling the front desk, you may as well forget getting through to someone because no one answers. I will not be returning & would rather stay in the desert with the snakes rather then stay here!
As for the videos of the garbage & dirty linens left outside, it was put out there on Wednesday morning, at 10:07pm that same day, it was still left out there. Then I got up at 6:30am Thursday morning & the garbage & dirty linens were still there! I also saw the housekeeping take the dirty water from steam cleaning the carpets & throw the dirty water on top of the plants & cactus' right next to the door of the room they were cleaning. Now it smells so horrible like sewer water!! I also spoke to another guest who stayed in the villas like myself and she said there was old gum on her nightstand next to the bed & her feet were black from the dirty carpets! She has a child too young to chew gum & she would've never did something like that. It just goes to show you that this hotel obviously doesn't clean well! I'm only staying here because the hotels that we wanted to book had no vacancies. I just can't wait to leave!