I love this gym ! Customer service reps are terrible...rude and NOT willing to work with you. I had an issue with my debit card because my bank detected fraud alert so they cancelled. I called LVAC Billing Department and advised them situation that it was not my fault but my bank. I had a letter from my bank too. NO, they told me sorry. They refused to offer some credit back. They charged my account $22 initial payment...another $20 NSF charge...another $10 late fee. Stick the consumer with LATE FEES, NSF charges and not willing to work with the customer EVEN when I called before due date to advise them situation !!! Greedy and very un-professional personnel.