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| - I really, really did not want to write this review because I think the owner Gary and Hank (designer) seem like great people. But, because of my kids total disappointment about the lack of a pool this summer and lack of reasoning behind what happened here I am. Vintage Pools really stood out to me from the competition as far as feeling like family, trustworthiness, etc so I signed the contract March 12 with deposit paid March 14. They positioned themselves as a smaller company which built quality pools with personal attention which was exactly what I wanted. I never wished to be a random number in the que. The estimated pool completion was stated in the contract as May with an 8-10 week duration (just in time for summer!) This was in line with the schedules given to me by other pool companies. I had no HOA to deal with and was ready to start immediately. After writing the check March 14, I hear nothing, nothing, nothing until week of April 20 when Teri calls me to say permits and drawings are ready. She will send an email with next steps and construction super will call me within 2 days to spray the pool outline. I was already concerned by this point that no one addressed the schedule start delay. I waited a week with no communication (no email from her and no call from super) then called back and spoke with the other front office lady. She confirms my email address is correct, tells me 5 times to 'check my email' (which is so sad looking back because there never was an email! Next time just forward the 'sent email' if you actually send one OK?). She says Teri is having issues with getting the excavation subcontractor to respond, and that she'll put a note on her desk that I called. No communication after this point at all and I come home from airport yesterday ready to obviously cancel this contract to see the excavation subcontractor standing in my driveway with diggers on the way. REALLY? I tell him I had one phone call from this company in 8 weeks and am cancelling because I have no idea what is going on. He tells me he is a back-up subcontractor who only had the engineering drawings for two days and spoke with Hank both the night before and 4am that morning (I'm sure he was lying straight to my face). He seemed shocked that no one from Vintage let me know he would be there. I send him off my property. Teri calls me that morning, apologizing for what happened: subcontractor did not tell Vintage they were coming to my house, she tells me the duration was never going to be 8-10 weeks (even though May was stated in the contract), says they are very busy (probably overwhelmingly from being BEST of LV), and told me she never sent an email to me with any status because there was no update to give (customer service 101 is always communicate regardless!). She talks with owner Gary, and Hank calls me to apologize about everything. Gary offered to 'fast-track' my pool to an 8 week duration from this point and refund me $1k if he does not meet that (July completion for a March contract). I guess the only concession in continuing would be no price increase for me? HA. I politely declined. I'm sure that was actually a gift to them to have one less pool to fall behind on. Hank said the subcontractor had the drawings longer than 2 days and said there was not one good reason for all this. They all seemed united that all this shouldn't have happened but refused to give a specific reason. Why would I want to continue in good faith without a good reason? So in the end, I still do not know what happened, other than my pool contract must have fallen into a black hole, covered with dust, and this company has way too much work which is why they weren't too concerned. The problem is how I feel now because my trust level with this company was high. It might be likened to finding out a significant other is cheating.....with trust barrier completely broken. Now I will need to turn this experience into a lesson for the kids about how in America we trust no one (even those that present themselves as such). It is indeed every man for himself and then take the kiddos to the ocean ;)
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