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  • Well, not happy to write a negative review, but I feel compelled to warn other people. I chose Lucky's Pet Grooming b/c I live in the downtown area and there's not much near here except PetSmart. My dogs had been there 2x before, recently and without incident (except changing the price each visit). Ironically, my dog Lucky got his ear cut during his last groom visit and it wasn't a nic, it was close to a 3" laceration that removed the bottom part of his ear. The worst part is they said nothing about it, like it never happened! I picked up my pet(s) as normal, paid full price, with a tip, and I noticed his ear on the drive home. (( I was distracted with multiple dogs and trying to pay.)) I attempted to call them immediately, but they did not answer. So, I called the next day and the younger girl who works there answered the phone, who was also there when they were groomed and when I picked up the dogs, so she knew but failed to mention it. On the phone, she had an attitude she stated "yes, we had a little incident with Lucky sorry no one told you" but no apologies for injuring my pet! She definitely did not offer anything: from an apology, to a discount, or even a refund. She was quite hostile and defensive and showed no regard and I didn't even say very much. Basically, anytime a pet is injured, the owner should be notified immediately, not left to discover it on their own. To have the incident ignored and casually dismissed really ticked me off. It is dangerous to leave your animals here as they just don't give two shits. Also, Lucky is 14, only 9 lbs, very timid and frail. I specifically asked them to be careful with him due to his fragility, since he's tiny and genetically underweight. Many people hop on Yelp when they get peeved, but it's so much more than that. Here are the pics, so you can judge for yourself. And lastly, the store smells overwhelmingly like dog piss.
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