Horrible service. I love the food, but Roath Bun, the manager/owner is the most rude individual. I dine in regularly at the North Olmsted location. I have gone to the Ohio City location a few times and have always been happy. I did take out with a coworker, and I was very disappointed. I always order the Pho and when I do it comes with the leaves, sprouts, and chopsticks. When I did the takeout order none of these things were included. How am I supposed to eat the food without utensils? I reach out to the restaurant to resolve the issue, which Roath answered and told me that on the menu it states I have to order each item individually. I accepted this response and hung up the phone. When I looked at the menu it does not state that information anywhere. I reached back out and talked to Roath again, he told me that there is no way I would get those items without asking. His only resolution for the situation was to come back to the restaurant to get the extra items, when I told him I was at work and unable to do so he told me that was the only thing he could offer. I requested a refund and was told that he will issue a refund if he has the soup returned. Roath was extremely rude and unhelpful. Instead of hanging the phone up or apologizing, Roath set the phone down and left me there while assisting other consumers and continuing. I hung up and called back, Roath again said there's nothing I can do and to file a complaint if I would like. I WILL NEVER GO BACK HERE AGAIN. I cannot believe the responses and the way I was treated as a recurring customer.