I love having a theatre closer to home! It also has arcade games and normally I wouldn't waste money, but I got hooked to a couple games after a few tries and find myself coming back to just play.
Staff: They seem to be slow and inexperienced especially the games area. There was a kid deciding what to trade in her tickets for and she was humming and ha-ing for like 10 minutes. During this time I felt like she could've asked if they needed a moment and served those who just wanted to add money to their card (how it works is you fill up your card with money and swipe it at the games to play and earn tickets which automatically go on the card). However ticket sales staff seem to be fast and efficient.
Theatre: I haven't tried this VIP location but it is great that it has all these options. In terms of seating and sound I have no complaints. It's possible that the comfort may be due to everything still being relatively new and they seem to keep it nice and clean.
Games: Although they can be fun, most don't have a good cost to ticket ratio when you play meaning you're bound to have a low return. And there were 2 or 3 games out of service so it detracted from the experience. However I'm hooked on some of them and can't wait to go back (I know, it's shameful to waste money like that but I got a high score on a game so it's totally worth it to me!)
Although there are a few blemishes outside the movie theatre rooms, I feel that due to convenience for those in the area and the fact that the theatre rooms are clean and comfortable it gets a good score from me.